Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@hydrouk.co.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@hydrouk.co.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@hydrouk.co.

UNCOVERING A SIMPLE FORM OF CAR CARE

No more over-complications. A simple, effective & high quality range of car care chemicals + accessories to transform the way you clean your car. Step into the world of efficient car care.

WHAT IS HYDRO?

A BRAND THAT CARES

Built by 2 guys who love cars. True enthusiasts. Built on passion.

COMMUNITY FOCUSSED

Since launch we have focussed on creating a super strong team feel. Giveaways, meet ups. Everything.

GOOD SERVICE

Providing the best service we can. Any issues? Let us know. We will always do our best to help.

A HAPPY TEAM

Ensuring all of our team, all staff + all customers are as happy as possible. Happy people = happy brand.

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FOREVER DEVELOPING

We are never satisfied. Always focussing on product R&D, whether new or current products. Expect constant upgrades and renovation.

ALWAYS THE BEST RESULTS

We only develop products that work. We are also here every single day to assist with any product performance. Need assistance using your Hydro goods? Shout us on live chat or email. We can help!

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